Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

The estimated delivery time for Spain is 24/48 business hours, for the rest of Europe it is 2/5 days.

How do I create an account?

You can create a customer account in the section "My account".

How do I change my shipping address?

If you need to change your address, you can do so in the "Addresses" section in the "My account" panel.

How do I track the status of my order?

When we send an order you will receive an email with the tracking so that you can observe the status of your order.

Will you keep my credit card information on file?

We never store credit card data or payment methods on our server. Alternatively, you can save your payment details on both Stripe and PayPal.

Do you charge sales tax?

All prices on our website include taxes

Do you ship to my country?

We currently ship to Spain, France, Portugal, United Kingdom, Ireland, the Netherlands, Belgium, Austria, Italy and Germany.

Will my items come in one package?

Normally orders are made in a single package, but depending on the order and logistics conditions it is possible that it is made in several packages.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

You can check our policy of exchanges and returns on the following page "Changes and returns".

I received the wrong item

If you have received a wrong product we need you to let us know by creating a support ticket, a specialized agent will contact you.

My order arrived damaged

If you see flaws in your package, it is necessary that you leave a record of such flaws in the signature with the dealer. After that send us a ticket and let us know what happened.

Where should I mail my authorised return?

To make a return, go to the returns section and start the process by completing all the data, the platform will indicate all the steps to follow.

How do I receive customer support?

For any support or customer service need, send us a ticket and we will respond as soon as possible.

What do I do if I entered an incorrect shipping address?

If you have entered a wrong address, send us a ticket immediately, we will try to change the address as long as the package has not been sent yet.

Can I change or cancel an order after I've submitted it?

If you need to change or cancel an order, send us a ticket immediately, we will try to make the change or return as long as the package has not been sent yet.

Can I pre-order an item that is sold out?

If you have made a pre-purchase, keep in mind that the delivery time varies depending on the pre-purchase made and the published conditions. If you have any questions you can contact us through a ticket