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Free shipping on all orders over 85 €.
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In case of a return the refund will be made once received and processed the shipment, the money will be refunded immediately by the form of payment used, depending on both the bank used as the card can take between 5-10 days to be effective in your account.
With regard to size changes, we will try to make them whenever possible, if we do not have stock of the requested size, we will proceed to make a refund.
You can check the conditions for exchanges or returns here:
The return process must be initiated within 90 calendar days of receipt of the order.
All items to be returned must be in their original packaging and in the same conditions in which they were sent. SELBI reserves the right to cancel the exchange or return if the product is not returned by the user in good condition.
For returns it will be the customer who assumes the shipping costs, either by sending the package by the courier that he prefers or subtracting it from the amount of return if SELBI is the one who organizes the collection of the package. All shipping costs incurred by the order will be deducted from the total refund amount. For shipments in Spain it will be 5€ per shipment, for shipments in other countries it will be 10,99€ per shipment.
In the case of items with possible defects, SELBI will study each case through the images provided by the customer, the review of the product and the assessment if it is a defect or wear caused by the use of the product. In case of accepting the case as a defect, only exchanges for the same article and size will be accepted as long as it is available. SELBI reserves the right to decide the procedure in exceptional cases.
Your order does not qualify for an exchange or refund.
Please contact customer service via a ticket by clicking here.
From 85€ purchase
Extended deadline for returns
Offered in all countries
PayPal / MasterCard / Visa
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