100% Vegan & Eco Friendly

Envío gratuito en todos los pedidos superiores a 89 €

Help centre

Need help? Select what you need help with or check out our frequently asked questions below.

FAQs

Answers to common purchasing queries

Ordering and shipping

The estimated delivery time for Spain is 24/48 working hours, for the rest of Europe is 2/5 days.

You can create a customer account in the "My account" section.
If you need to change your address you can do so in the "Addresses" section of the "My Account" panel.

When we send an order you will receive a email with the tracking so you can check the status of your order.

We never store credit card details or payment methods on our server. Alternatively you can save your payment details on the payment platform Stripe or PayPal.

All prices on our website include taxes.

We currently ship to Spain, France, Portugal, United Kingdom, Ireland, Netherlands, Belgium, Austria, Italy and Germany.

Normally orders are placed in one package, but depending on the order and logistic conditions it is possible that orders are placed in several packages.

If you need to exchange an item

Returns and exchanges

You can consult our return and exchange policy on the following page "Returns and Exchanges".
If you have received the wrong product we need you to let us know by creating a support ticket, a specialised agent will contact you.
If you notice any damage to your package, you should make a note of the damage at the signature with the delivery person. After that send us a ticket and tell us what has happened.
To make a return, go to the returns section and start the process by filling in all the details, the platform will indicate all the steps to follow.
For any support or customer service needs, please send us a ticket and we will get back to you as soon as possible.
If you have entered the wrong address, please send us a ticket immediately, we will try to change the address as long as the package has not yet been shipped.
If you need to exchange or cancel an order, please send us a ticket immediately, we will try to make the exchange or refund as long as the package has not been shipped yet.
If you have made a pre-purchase, please note that the delivery time varies depending on the pre-purchase and the conditions published. If you have any questions you can contact us through a ticket.
Free shipping

A partir de 89€ de compra

90 days return

Deadline for returns extended

International Guarantee

Offered in all countries

100% secure payment

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*Valid for purchases over 60€.

🇪🇸 Hablamos Español
🇬🇧 We speak English
🇩🇪 Wir sprechen deutsch
🇫🇷 On parle francais
🇮🇹 Noi parliamo italiano

👇👇👇👇👇

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